Project Management - Service Management - Training

Project Management
- Stratégic Development
- Consulting
- Best Practices
- PSS Green IT
Service management
- Evaluation
- Diagnostic
- Recommandations
- Transformation projects
PSS TRAINING
- Standardised
- Personalised



  • Project and Solutions service is founded by Dirk Doppelfeld in 2011.
  • Following an experience of nearly 20 years in the Services Business, Dirk decided to build his own Consulting Company dedicated to Project and Service Management.
  • Certified PMP (Project Management Professional) by the PMI (Project Management Institute) since 2008
  • Certified ITIL V3 Foundation since 2011
  • Certified GreenIT Foundation by the British Computer Society since 2012
  • Active member of the Project Management Institute – French Chapter
  • Member of the AFSM (Association of Field Service Management)


    • EXPERIENCE IN:

  • Restructuring and/or building of Service Organisations
  • Bringing back on track troubled projects
  • CRM Deployment
  • Building a PMO
  • Change Management
  • Leadership
  • Process Engineering
  • Overall Project Management
  • Overall Service Management

    • Why Project Management? (fact/Proposal/Methodology)

    Fact :  During live cycle 70% of projects face problems with impact on budget, delays and quality or are just simply cancelled.

    The PSS proposition : Based on a concrete experience in Project Management, especially on European infrastructure and CRM deployment projects, linked with a PMP (Project Management Professional) certification of the PMI (Project Management Institute) PSS proposes our advice to accompany you during your projects to make sure that you reach your goals in respecting time, budget and quality.

    The PSS methodology :  In addition to the technical aspects of a project PSS puts particularly an accent on the communication with stakeholders and leadership. These two domains are Key to project success.

     

    Why Service Management?(fact/Proposal/Methodology)

    Fact : in the last decade we observe an increase of the importance of Services for companies.
    Services and the related innovation enable companies to differentiate themselves from competition.
    This allows to gain additional market share and to increase at the same time the profitability.
    Today success of a company is conditioned by Innovation through Services.

    The PSS proposition : Following an experience of more than 10 years in the Service industry PSS proposes to help you to define a Service strategy and to assist you during the implementation.

    The PSS methodology : Keep the customer in the centre of your strategy definition and the operational implementation in optimising processes and organisation in order to ensure a Return of Investment following your expectations.